Hi everyone! Welcome to KikiBuddies.
Since you're here, we believe we all share a common passion—a fascination with Labubu dolls and dressing up these adorable art toys. We know finding the perfect doll (and the cutest outfit to match) is exciting, but buying from an online boutique can sometimes raise some questions.
“Is this site legit?” “When will my package actually arrive?” “What if I need to return it?”
We hear you. As an independent store built by fans, for fans, we value transparency above all else. We want you to feel 100% confident when shopping with us. Today, we’re answering your most frequently asked questions about our shipping and service policies.
1. The Big Question: When will my order arrive?
We know waiting is the hardest part! Here is exactly what happens after you click "Buy."
Processing Time (Getting it ready) Before your package hits the road, we need time to pick, pack, and prepare your order to ensure it travels safely.
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Standard Processing: Please allow 2-3 business days for us to process your order.
- Shipping Time (On the road) Once the courier picks up your package, the estimated delivery time depends on your location.
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Estimated Delivery: Typically takes 9-12 business days.
Tracking Your Goodies As soon as your order ships, you will receive an email with a Tracking Number. You can follow your Labubu’s journey every step of the way.
Read the details: For specific shipping zones and rates, please check our full Shipping Policy here.
2. "In Stock" vs. Pre-Order
We know how fast popular Labubu series sell out! At KikiBuddies, we work hard to secure stock for you.
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Ready to Ship: If an item is listed as "In Stock" without a pre-order note, it means we have it ready to go. We don't believe in fake stock numbers.
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Pre-Orders: Occasionally, we offer pre-orders for highly anticipated releases. These will always have a clearly marked "Estimated Shipping Date" on the product page, so you know exactly what to expect.
3. Returns & Refunds: We’ve got your back
We want you to love what you ordered. However, if something isn't right, we are here to help.
The Basics of Our Return Policy: If you need to return an item or request a refund, please contact our support team first. We handle these on a case-by-case basis to ensure fairness.
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Condition Matters: Since these are collectible items, please ensure the product is in its original condition with all packaging and tags intact. (Especially for blind boxes—opened boxes may have different policies!).
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Contact Us: Don't struggle alone! Email us, and we will guide you through the return process.
The Fine Print: For full details on return windows and eligibility, please review our Return & Refund Policy here.
4. Why shop with KikiBuddies?
We might not be the official Pop Mart site, but we offer something special: Curation and Care. We specialize not just in the dolls, but in the clothes and accessories that make your Labubu unique. We pack every order with the care that a fellow collector deserves.
Still have questions?
If you have a specific question about your order or just want to ask about stock, feel free to reach out to us.
Thank you for trusting KikiBuddies. We can't wait to send some joy your way!
