Ozai I'm Waiting Series Vinyl Plush Doll

We process orders Monday to Friday, 9:00 AM – 5:00 PM (business days only).

• Order processing time: 2–3 business days
• Delivery time: 8 business days
• Shipping: Orders are shipped the next business day after processing is completed.
• Orders placed on weekends or public holidays will be processed on the next business day.

We want you to be 100% satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you receive a counterfeit product, we will provide a full refund.

For any product with quality issues, such as damage or defects, please contact our after-sales team and provide photos or videos.

!!! For dolls and blind box items, please provide a clear unboxing video, as it is required for us to process the issue.

If a quality issue is confirmed, we will process a return and refund, and cover the return shipping cost.

!!! Please note that slight imperfections may occur due to handmade production and are not considered quality issues. Customers are advised to consider this before placing an order.

If a product is counterfeit, we provide a full refund.

After-sales service for dolls requires an unboxing video as proof.

Shipping for dolls may take slightly longer than doll outfits, but we ensure that your beloved doll will arrive safely.